Cancellation/Refund Policy for NGO

Thank you for choosing to support our NGO (Non-Governmental Organization) and contributing to our cause. We understand that situations may arise where you may need to cancel your donation or request a refund. This Cancellation/Refund Policy outlines the procedures and guidelines for cancellations and refunds.

1. Donation Cancellations:
   a. One-time Donations: If you wish to cancel a one-time donation, please contact us as soon as possible before the funds have been processed. We will make every effort to accommodate your request, but please note that once the donation has been processed, we cannot guarantee cancellation.
   b. Recurring Donations: If you would like to cancel a recurring donation, please notify us at least [insert time frame, e.g., 30 days] before the next scheduled payment. We will process your cancellation request promptly.

2. Refunds:
   a. General Policy: As a nonprofit organization, we rely on the generosity of our donors to fund our projects and initiatives. Generally, donations made to our NGO are non-refundable. However, in exceptional circumstances, we may consider refunding a donation at our discretion.
   b. Erroneous or Duplicate Donations: If you have made an erroneous or duplicate donation, please contact us immediately. We will review the situation and, if necessary, refund the duplicate or erroneous amount.
   c. Unauthorized Transactions: If you believe that an unauthorized transaction has taken place, please notify us promptly. We will investigate the matter and, if confirmed, refund the unauthorized amount.
   d. Project Cancellation: In the event that a project or initiative for which you made a donation is canceled, we will make every effort to utilize the funds for a similar cause or transfer them to another ongoing project. If neither option is feasible, we may consider issuing a refund upon request.

3. Processing Refunds:
   a. Refund Requests: To request a refund, please contact our NGO's [insert contact information, such as email or phone number]. Provide the necessary details, including your name, contact information, the donation amount, and the reason for the refund request.
   b. Refund Processing Time: We will process refund requests as quickly as possible, but please allow a reasonable amount of time for us to review and complete the refund process. Refunds will typically be issued using the same method as the original payment.

Please note that this Cancellation/Refund Policy is subject to change at the discretion of our NGO. Any revisions or updates will be posted on our website or communicated through appropriate channels. We encourage you to review this policy periodically for any changes.

Thank you for your understanding and continued support of our NGO. If you have any questions or concerns, please do not hesitate to contact us.